Integration of Facebook and other instant messengers with CRM!

Connect Facebook, add agents, save customer data, set up auto-replies and templates

How does it work?

1. You sign up in Teletype App
2. A customer contacts you on Facebook
3. Live agents respond to the customer

Add Facebook channel in settings, after signing up for Teletype App. Since then, all messages your get on Facebook will be showed on Teletype App panel and your agents will be able to respond to them

Your customer types a message for you in Facebook.

Agents communicate with customers via their preferred messenger app: reply customer's questions, solve their problems, discuss order details, send pictures and boost your sales

Add several agents in Teletype App

Connect Facebook channel and several agents and your agents will be able to work with clients simultaneously
Quickly navigate in dialogs

Check dialogs by status, find the desired dialogs by customer name, email, phone, request text.
Efficiency statistics

Measure the support efficiency provided by each agent. Make unproductive employees redundant and reward the best ones.
Use notes about clients

Each client has its own characteristics. Operators work more efficiently when they don't have to learn these features every time. In the Teletype App, operators can leave internal notes about customers so that all team members can take them into account.
Create customer profiles

Teletype App pulls the necessary information from the Facebook profiles of customers into the profile, add it with a phone number, email.

Reasons why should you integrate Facebook-community with Teletype App

Teletype App provides many features

Facebook without Teletype App integration :(

0 ₽ per month

1 live agentOnly one live agent can communicate with customers via live chat.

There is no integration with CRM systems There is no possibility to integrate with CRM.

Quality control and statistics aren't available You can't measure the quality of support and your agent response time.

Response templates are not available Agents deal with the same questions over and over or copy-paste answers from the previous tickets.

Client Notes are not available Agents can't add and share detailed information on each client with each other.

Uneven loadIt is impossible to set up a uniform distribution of messages for all agents.

Navigation and dialog statusThere are no flexible search filters, there is no sorting of dialogs by status.

Other communication channelsOther communication channels work separately, there is no common history of the client base.

Teletype App integration with Facebook

From 480 ₽ every month

Add as many agents as you need More than one live agent can deal with customer inquiries through one chat at once. The price for additional agents is 570 ₽ monthly for each agent

Integration with CRM systemsThe ability to connect several facebook accounts, as well as integration with Bitrix 24 and amoCRM CRM systems.

Detailed statisticsIt is used to monitor agent's performance and the response rate.

Response templates Use response templates to let your agents work more effectively.

Client Notes Agents can add detailed information on each client's spending habit for seamless client interactions across your team.

APIA simple and intuitive API for integrating any of your systems.

Automatic distribution of requestsTeletype App will automatically evenly distribute all customer requests between operators.

Navigation and dialog statusUse flexible filters to search for the necessary dialogs, sort the dialogs by status: unanswered, answered, open, closed. Teletype App is similar to a mini CRM.

Other channelsConnect other communication channels: Telegram, WhatsApp, Viber, live-chat and work with them in a single window.

Try for free

The best app for those who work in an office or on the go The best app for those who work in an office or on the go

Respond to your customers from your PC or via mobile app. Never miss a customer's order even if you get stuck in traffic jam

Choose an integration
with our API

We offer an easy-to-use API for integrations with your systems. API allows to receive and send messages via all channels, find customer by their phone number and even integrate their avatars from the messenger profile.

Have not found required features? Contact our support team and we will do our best to help you.

API documentation

Ready integrations

Connect messengers directly to your CRM system

Corporate edition

Corporate edition for large organizations with lots of agents

Personal installation on customer's server
Advanced support and system update
Unlimited access to all features
Unlimited amount of channels and agents
Personal branding is possible

FAQ

Facebook channel costs 450₽ per month.

Our the tariff configurator allows you to independently choose only those services that you need, without overpaying for everything else.

You can connect any number of Facebook accounts and operators.
The cost of 1 operator is 570 ₽/month.

Any number of operators can work on one Facebook account.

After registering in Teletype App, you add a Facebook channel in the settings.
From now on, all messages sent to your Facebook account will be sent to the Teletype App panel, and your operators can immediately respond to them.

The client writes a message in Facebook.

Agents communicate with customers in a messenger convenient for them, answer questions, solve problems, clarify order details, send product photos and increase your sales.

Yes, it is possible.

Price (₽/m)

Agent	660 ₽
Live-chat	540 ₽
Viber	540 ₽
WhatsApp	2 970 ₽
Telegram	2 970 ₽
VK (personal)	2 970 ₽
VK (community)	540 ₽
Avito	990 ₽
amoCRM	free
Bitrix24	free
API	360 ₽
Facebook	480 ₽

Facebook integration takes only 5 minutes!

• 3 days for free!

• We will connect and customize our service for free

• We will transfer your balance from another service