Your client doesn’t have to wait in a chat while their problem is being solved. The client can continue the conversation in any messenger app they prefer. The client won’t have to start the conversation all over again, since the operator sees the whole conversation history.
You can see messages even before the client sends it to you. While the client is thinking of how to write his/her question, you can find information, solve the problem, and write an answer. The customer will be shocked by your fast reaction.
Customize your chat in your company’s personal style. Choose the chat color and conversation background, upload operator photos, write greetings, and set the size and location of the widget button.
You no longer have to upload files by using a menu. You’ll solve questions a lot faster if both sides can share files simply by dragging them into the drag and drop zone within the chat.
Three quarters of shoppers give up on their purchase when it’s in their cart because they don’t want to talk with the operator. Help them start a conversation, and watch casual visitors become loyal clients.
Clients love it when they’re remembered. The chat collects all known information about customers. Unite all the client’s different discussions together and you’ll always know the customer’s name, contact information, and the questions he or she posed previously. You can help your customer a lot faster, and your customers will love it.
When your operators are resting, they’ll be replaced by bots. The bots tell your customers when the operators will be available and can answer commonly asked questions. Use the flexible settings to set your open work hours, days off, and holidays.
Follow the trends with your customers by sending them a funny GIF or supporting them with an emoji while they wait for an answer. Problem solving is a lot easier when your client trusts you.